Hoxhunt in a nutshell

Hoxhunt was founded in 2016 by four visionaries. Today we are a team of 150 amazing people advancing one of the hottest scale-up companies in the human risk management category, with locations in the United States and Finland. Hoxhunt is one of the fastest-growing software companies in Finland, premiering in the Deloitte Fast 50 rankings for several consecutive years.

Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training. We have been featured in CIO Magazine, Forbes, Inc., EU-Startups, and many more publications. We have also been listed as one of the 10 hottest startups to work for in 2019 and developer students’ Top 10 Dream Employer in 2021 in Finland.

Our daily work is guided by 3 core principles:
1. Hungry for feedback
2. Courage to take initiative
3. We succeed together

We hope that you share these values with us and are willing to contribute accordingly.

Junior Customer Success Manager

As our Junior CSM, you will take an important part in scaling the operations of an ambitious and internationally expanding growth company, specifically working with small and medium-sized business (SMB) customers. In this role, you will help drive customer adoption, satisfaction, and retention through both digital touch strategies and pooled customer success management. You’ll be leveraging a scaled customer success model, managing multiple accounts at once through automated processes and proactive touchpoints, while collaborating with a shared pool of CSMs to address customer needs collectively.

The base salary for this role is 3000 - 3500€.

What We're Looking For

• Experience in project management, customer success management or account management in a fast growing SaaS company (1-2 years)
• Upselling and cross-selling experience and proven results are considered a plus
• Ability to prioritise your work and approach project timelines in a disciplinary manner. The customer always comes first and you naturally do all you can to exceed their expectations
  
• Interest in technology and confidence in using different technologies in your work
  
• You are fascinated by data and are used to utilising data to support your decisions and to define the necessary actions
  
• Passion for learning and a solution-oriented mindset
  
• Courage to improve and develop processes when needed
  
• We value previous experience in training customers or from on-boarding customers. We also value previous experience from the SaaS industry in startups or experience from the cyber security industry.
• Fluent written and spoken English is a must-have, other languages are beneficial

Top reasons to join Hoxhunt

• Cybersecurity is a growing industry. You get to build a product that defends companies from cybercrime, help support the cyber skills training for vast amounts of everyday professionals, and make the world more cyber secure.
• Hoxhunt is a fast growing company. Since 2016, our team has grown from 4 founders to +150 people
• Flexible working hours and remote work possibility.
• New, fresh work facilities in Helsinki (gym and swimming pool included).
• Strong company culture and people-first approach.
• Extensive health care for all our employees. 
• Fair compensation.
• A fun but ambitious environment with inspiring collegaues.

Our Process

Our recruitment process is:

1. Interview with our Talent Acquisition (30min remote).
2. Interview with Customer Success (60min remote)
3. Homework completion independently (90min)
4. Task presentation and meeting future colleagues in Customer Success (60min remote or on-site)
5. Reference checks

Join us and be part of a team that values innovation, collaboration, and continuous learning. If you're excited to make an impact and grow your skills, we'd love to chat!