Hoxhunt in a nutshell

Hoxhunt was founded in 2016 by four visionaries. Today we are a team of 150 amazing people advancing one of the hottest scale-up companies in the human risk management category, with locations in the United States and Finland. Hoxhunt is one of the fastest-growing software companies in Finland, premiering in the Deloitte Fast 50 rankings for several consecutive years.

Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training. We have been featured in CIO Magazine, Forbes, Inc., EU-Startups, and many more publications. We have also been listed as one of the 10 hottest startups to work for in 2019 and developer students’ Top 10 Dream Employer in 2021 in Finland.

Our daily work is guided by 3 core principles:

1. Hungry for feedback
2. Courage to take initiative
3. We succeed together

We hope that you share these values with us and are willing to contribute accordingly.

The What:

As an Associate Customer Success Manager, you will take an important part in scaling the operations of an ambitious and internationally expanding growth company, specifically working with small and medium-sized business (SMB) customers. In this role, you will help drive customer adoption, satisfaction, and retention through both digital touch strategies and pooled customer success management. You’ll be leveraging a scaled customer success model, managing multiple accounts simultaneously through automated processes and proactive outreach, ensuring efficient and impactful engagement with our customers.

The Who:

• Experience in project management, customer success management or account management in a fast growing SaaS company (1-2 years)
• Upselling and cross-selling experience and proven results are considered a plus
• Ability to prioritize your work and approach project timelines in a disciplinary manner. The customer always comes first and you naturally do all you can to exceed their expectations
• Interest in technology and confidence in using different technologies in your work
• You are fascinated by data and are used to utilizing data to support your decisions and to define the necessary actions
• Passion for learning and a solution-oriented mindset
• Courage to improve and develop processes when needed
• We value previous experience in training customers or from on-boarding customers. We also value previous experience from the SaaS industry in startups or experience from the cyber security industry.

This full-time hybrid role is based out of our Minneapolis office, offering a salary range of $70,000 to $80,000, plus commission.

Our benefits package includes medical, dental, and vision coverage (with a portion of premiums covered by the company), PTO and holidays, short term & long term disability, paid parental leave, and a 401K match.

The Why

Cybersecurity is a growing industry. You get to build a product that defends companies from cybercrime, help support the cyber skills training for vast amounts of everyday professionals, and make the world more cyber secure. On top of this, we offer:

• A solid product (users in 100+ countries globally) including super interesting possibilities within gaming and education
• A possibility to join a scale up that adds variation to your everyday work-life
• A friendly, diverse team including members with different backgrounds
• Extensive health care for all employees
• Fair compensation
• A fun, ambitious environment with a lot of laughter

The How

Our recruitment process is as follows:

1. Interview with our Talent Acquisition (30 min)
2. Meeting your future Leader (30 min) 
3. Homework Presentation & Panel Interview (60 min)
4. Offer
5. References & Background Check
   
   Join us and be part of a team that values innovation, collaboration, and continuous learning. If you're excited to make an impact and grow your skills, we'd love to chat