At Hoxhunt, we believe the first steps a customer takes with us set the tone for everything that follows. We want every customer to feel guided, informed, and valued from day one. This is an exciting opportunity for someone early in their career who’s looking to grow in the tech industry or in customer success. If you enjoy organizing projects, working directly with customers, and making sure onboarding runs smoothly, this could be your perfect next step.

As our customer base grows, we are expanding our onboarding team to ensure every new SMB customer gets the right start, one that builds trust, removes friction, and sets them up for long-term success. We are seeking an Associate Onboarding Manager to help SMB customers navigate their initial experience with Hoxhunt.

In this role, you will provide structure, clarity, and support throughout the onboarding process. Your responsibilities will include proactively addressing potential issues, ensuring projects stay on schedule, and making sure customers feel supported at every stage of their journey.

What You’ll Do

• Manage multiple onboarding projects at the same time, each with clear goals and timelines.
• Spend approximately 25% of your time on video conducting customer meetings.
• Guide customers through technical setup, ensuring everything stays on track.
• Own the full onboarding experience for SMB customers from kick-off to go-live.
• Serve as a reliable, proactive point of contact throughout onboarding.
• Improve onboarding workflows and documentation to help us scale and continuously improve.

What You’ll Bring

• 2+ years of experience in customer service, onboarding, implementation, or support roles.
• Strong organizational and project coordination skills, with the ability to manage multiple customers at once.
• Excellent communication skills and a proactive, customer-focused mindset.
• A structured, disciplined approach to prioritizing tasks and meeting deadlines.
• Curiosity and comfort working with technology in your day-to-day work.
• A growth mindset and strong sense of ownership.
• Hands-on experience with M365, G-Suite, SCIM, and SSO is a strong plus.

Location & Compensation

This is a full-time hybrid role based in our Minneapolis office. 

Depending on your experience, your total compensation will include a base salary of $65,000 – $75,000, plus variable pay. On-target earnings (OTE) land in the $80,000 – $90,000 USD range.

Our benefits include:

• Medical, dental, and vision coverage (with partial premiums covered by the company)
• Life insurance
• PTO and holidays
• Paid parental leave
• 401(k) match

Why Join Us?

• Growing Industry – Cybersecurity is one of the fastest-growing industries, driven by constant technological change. You’ll help organizations protect themselves from evolving cyber threats.
• Collaborative Culture – Join a supportive, positive team where your contributions are valued, and your ideas are encouraged.
• Impactful Work – Play a pivotal role in defending individuals and organizations against cyber threats, making a tangible difference in the fight against cybercrime.
• Continuous Growth – Access ongoing learning and professional development opportunities, with plenty of room to grow within our dynamic organization.

Our Recruitment Process

1. Talent Acquisition Interview (30 min, remote)
2. Team Lead Interview (60 min, remote)
3. Panel Interview (60 min, in-office or remote)
4. Offer
5. References & Background Check

Hoxhunt in a Nutshell
Founded in 2016 by four visionaries, Hoxhunt is now 200+ strong and advancing one of the hottest scale-ups in the human risk management category. With offices in Finland, Germany, the US, and the UK, we’ve been recognized in the Deloitte Fast 50 for three consecutive years.We educate employees on how to protect themselves and their organizations from cyberattacks through frequent, personalized, and behavior-changing cybersecurity training. Hoxhunt has been featured in CIO Magazine, Forbes, Inc., EU-Startups, and more