At Hoxhunt we go beyond awareness to create lasting change in how people defend against threats. Our products help companies build a true security culture and strengthen resilience against the ever-evolving threat landscape that organizations and employees face. We are growing fast, with a 50 percent year-over-year growth rate, and we are still just at the beginning of the journey.

As an Associate Customer Success Manager in our SMB segment, you’ll be right at the heart of this mission. You’ll help a wide range of businesses adopt and expand Hoxhunt, guiding them to unlock the full value of our platform. This is a chance to join a scale-up with momentum and make security something people truly live every day.

Your Role

You will look after a broad portfolio of small and mid-sized customers. Some will thrive with digital programs while others will need your personal touch. You will shape the balance between scale and direct engagement, knowing when to empower customers digitally and when to step in yourself.

You will build and maintain strong relationships as a strategic advisor, helping customers use Hoxhunt to strengthen their security culture while driving adoption, retention and growth. You will take a proactive and strategic approach to customer success, working independently while always supported by our broader Customer Success team.

What You’ll Do

• You will take ownership of a portfolio of small and mid-sized customers, balancing digital engagement with direct relationship management.
• You will act as a trusted advisor, helping customers adopt and expand Hoxhunt and guiding them to see meaningful outcomes from our products.
• You will share insights on the evolving threat landscape, showing customers how to strengthen their security culture with Hoxhunt.
• You will lead renewal conversations, identify upsell opportunities, and ensure long-term customer satisfaction.
• You will work independently day-to-day, while collaborating closely with the wider Customer Success team to share learnings and build best practices.

What You’ll Bring

• At least two years of experience in customer success, account management, or project management. SaaS experience is a plus.
• Confidence in stepping into the role of a strategic advisor, with the ability to build trust and guide customers toward outcomes that matter.
• Strong organizational and prioritization skills, with the ability to move between many different customers and tasks.
• A data-driven mindset, using insights to make decisions and recommend clear next steps.
• You take ownership, improve processes as you go, proactively solve problems and find solutions.
• You have a collaborative spirit, sharing what you learn, contributing to team growth, and adding to a positive culture.
• Curiosity, practicality, and motivation to deliver results that make a difference.

Location and Salary Range

This is a full-time hybrid role based in our Minneapolis office. The compensation includes a base salary of $75,000 to $80,000 USD, with variable pay bringing the total on-target earnings to $95,000 to $100,000 USD.

Our benefits include:

• Medical, dental, and vision coverage (with partial premiums covered by the company)
• Life insurance
• PTO and holidays
• Paid parental leave
• 401(k) match

Why Join Hoxhunt

• Cybersecurity is one of the fastest-growing industries in the world, shaped by constant change. Here you will help organizations protect themselves from evolving threats in ways that truly matter.
• You will be surrounded by a collaborative team that values openness, support, and shared success. At Hoxhunt, we celebrate wins together and learn openly from challenges.
• Your work will have real impact. You will play a pivotal role in defending individuals and organizations against cyber threats, making a tangible difference in the fight against cybercrime.
• You will also grow with us. We offer ongoing learning and development opportunities and plenty of room to shape your own path as we continue to expand.

Our Recruitment Process

1. Talent Acquisition Interview (30 min, remote)
2. Interview with VP of Customer Success (60 min, remote)
3. Panel Interview (60 min, in-office or remote)
4. Offer
5. References & Background Check

Ready to apply?

If this sounds like your next step, apply today. We’re starting interviews immediately and would love to hear from you.

Hoxhunt in a nutshell

Founded in 2016, Hoxhunt is now over 200 people strong and advancing one of the hottest scale-ups in the human risk management category. With offices in Finland, Germany, the US, and the UK, we’ve been recognized in the Deloitte Fast 50 for three consecutive years. We educate employees on how to protect themselves and their organizations from cyberattacks through frequent, personalized, and behavior-changing cybersecurity training. Hoxhunt is an award-winning category leader featured in CIO Magazine, Forbes, Inc., EU-Startups, and more.