At Hoxhunt, we believe that people are the strongest defense in cybersecurity. Technology alone can’t stop today’s threats, but people who are aware, prepared, and empowered can. Our mission is to help employees everywhere become the strongest link in their company’s security.

Your Mission

As a Technical Support Engineer, you’ll play a key part in that mission by ensuring our customers get the most out of the Hoxhunt platform. You’ll help them maintain smooth, reliable performance so their teams can focus on strengthening security awareness and building resilient behaviors. Your work will directly influence how effectively customers engage with Hoxhunt and improve their ability to recognize and respond to threats.

This position is based in Minneapolis, MN, as part of our growing US support team.

What’s In It for You

You’ll be joining Hoxhunt at an exciting stage of growth as we expand our US support operations. This is your chance to help shape how we serve our customers and scale our technical processes.

You’ll collaborate closely with teams across the US and Europe, solving complex challenges and seeing the direct impact of your work on customer success and product quality. As Hoxhunt grows, your role will grow too — bringing more ownership, visibility, and opportunities to influence how we deliver world-class support.

Your Role

• Provide technical support through email and troubleshooting calls, focusing on product support for our own platform, email technologies (M365, Google Workspace) and identity provider services (Microsoft Entra, Okta).
• Be the first point of contact for US-based customers, resolving technical issues and ensuring customer satisfaction.
• Collaborate with global teams, sharing insights and contributing to process and product improvements.
• Use your knowledge and skills to troubleshoot complex issues, suggest solutions, and ensure smooth product functionality.

What Success Looks Like

After a few months, you’ve become the person customers and colleagues trust for solutions. You’re confident with our platform, known for handling challenges with calm and precision, and consistently meet key metrics such as response time, resolution rate, and customer satisfaction.

Beyond the numbers, success means your work improves the way we deliver support. Customers trust you, teams rely on you, and you help make our US support operation stronger every day.

What We’re Looking For

• You bring 2–3 years of experience in technical support solving complex issues (Tier 2).
• You have strong problem-solving skills and an analytical mindset.
• You have excellent communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• You take ownership and thrive in an environment that values accountability and autonomy.
• You have a genuine passion for helping others and solving problems efficiently.
  

We expect you to have experience in at least one of these areas:

• Experience working with email technologies and identity provider services.
• Experience working in a SaaS environment or within the cybersecurity industry.
• Experience with Email Technologies: Knowledge of email technologies such as M365 and Google Workspace.

Your First 90 Days at Hoxhunt

First 30 days: Learn the Hoxhunt platform, handle basic tickets under guidance, and share feedback on your onboarding experience.
By 60 days: Independently resolve more complex tickets, conduct troubleshooting calls, and suggest process improvements.
By 90 days: Lead critical support cases, contribute to shaping the US-based support strategy and improve the support experience.

Location and Salary Range

This is a full-time hybrid role based in our Minneapolis office. The annual compensation is USD $80,000–95,000, depending on experience.

Our Benefits Include

• Medical, dental, and vision coverage with partial premiums covered by the company
• Life insurance
• PTO and holidays
• Paid parental leave
• 401(k) match

Why Join Hoxhunt

• Cybersecurity is one of the fastest-growing industries in the world, shaped by constant change. Here you will help organizations protect themselves from evolving threats in ways that truly matter.
• You will be surrounded by a collaborative team that values openness, support, and shared success. At Hoxhunt, we celebrate wins together and learn openly from challenges.
• Your work will have real impact. You will play a pivotal role in defending individuals and organizations against cyber threats, making a tangible difference in the fight against cybercrime.
• You will also grow with us. We offer ongoing learning and development opportunities and plenty of room to shape your own path as we continue to expand.

Our Recruitment Process

1. Interview with our Talent Acquisition Partner (30 min remote)
2. Interview with the Hiring Manager (45 min remote)
3. Technical interview (60 min remote)
4. Panel interview (60 min on-site)
5. References and background check

Ready to Apply?

If you’re excited about joining a fast-growing cybersecurity scale-up and helping shape the future of customer experience at Hoxhunt, we’d love to hear from you. Apply now and become part of our story.

Hoxhunt in a Nutshell

Founded in 2016, Hoxhunt is now over 200 people strong and advancing one of the hottest scale-ups in the human risk management category. With offices in Finland, Germany, the US, and the UK, we’ve been recognized in the Deloitte Fast 50 for three consecutive years. We educate employees on how to protect themselves and their organizations from cyberattacks through frequent, personalized, and behavior-changing cybersecurity training. Hoxhunt is an award-winning category leader featured in CIO Magazine, Forbes, Inc., EU-Startups, and more.

Be among the first to know about our open positions. Connect with us through our career site and join our Talent Community.