Your Mission

Cybersecurity is no longer only about technology, it’s about people.

Organizations around the world are realizing that the biggest vulnerabilities and the biggest opportunities sit with their employees. Building a strong security culture is becoming one of the most effective ways to reduce human risk.

At Hoxhunt, we help global enterprises turn their employees into their strongest line of defense.

As an Enterprise Customer Success Manager, your mission is to guide some of the world’s most complex organizations on that journey. You don’t step in to maintain accounts. You step in to shape outcomes.

You act as a trusted advisor to security leaders, helping them drive real behavioral change, prove measurable impact, and build programs that scale across thousands of employees and multiple markets.

You operate in complex, matrix organizations where success requires more than process. It requires judgment, credibility, and the ability to influence at every level.

This is where strategy meets impact. Where relationships turn into long-term partnerships. And where your work directly contributes to making organizations and people safer.

Your Role

You partner with global enterprise customers to drive adoption, value realization, and long-term success across their human risk and security awareness programs.

You operate as a trusted advisor to security leaders, guiding them through organizational change, aligning diverse stakeholder groups, and helping them build resilient security cultures that scale.

This is a strategic, consultative role focused on leading complex enterprise programs. You design and deliver tailored customer journeys supported by Hoxhunt’s scalable global operations, ensuring every customer achieves meaningful and measurable outcomes.

You work closely with internal teams across Implementation, Product, Sales, and Security, bringing everything together to deliver consistent, high-quality impact for your customers.

While experience in cybersecurity, human risk management, or security awareness is valuable, what matters most is your ability to understand complex environments, build trust, and drive change.

This role is designed for professionals who are comfortable operating in ambiguity, influencing senior stakeholders, and owning outcomes in complex environments.

What You’ll Do

• Own a portfolio of global enterprise customers and take full accountability for their success, growth, and long-term partnership with Hoxhunt

• Lead the full post-onboarding lifecycle including adoption, value realization, renewal execution, and customer expansion

• Act as a trusted advisor to security leaders, guiding them in building and evolving human risk programs

• Lead high-impact engagements such as QBRs, strategic reviews, and executive discussions

• Build and drive long-term success plans tied to measurable business and security outcomes

• Navigate complex, multi-stakeholder environments across regions and organizational layers

• Identify risks early and proactively drive mitigation plans

• Proactively identify and drive expansion opportunities together with Account Managers

• Partner cross-functionally with Product, Implementation, and Security teams to deliver high-quality outcomes for your customers

What We’re Looking For

• 5+ years of experience in Customer Success, consulting, or cybersecurity-focused advisory roles in B2B environments

• Proven success working with complex enterprise customers and multi-stakeholder organizations

• Strong executive presence with the ability to engage, influence, and challenge senior stakeholders

• A consultative mindset and the ability to connect customer initiatives to measurable business outcomes

• Experience operating in high-touch enterprise environments where success depends on navigating complexity

• Demonstrated success in driving renewals, expansion, or long-term customer growth

• Excellent organizational skills and the ability to manage multiple complex accounts simultaneously

• Comfort with data, insights, and reporting to drive clear actions and improvements

• High autonomy, strong ownership, and confidence using modern tools in your daily work

• Fluent written and spoken English is a must-have. German and or French are big advantages. Spanish, Dutch and other languages are considered a plus.

What sets you apart is your curiosity and depth. You don’t settle for surface-level understanding. You take the time to truly understand your customers’ business, their risks, and what success means for them.

Why Join Hoxhunt?

This is a role for someone who is already operating at a high level and wants to take it further.

At Hoxhunt, you work on one of the most relevant challenges of our time, helping organizations defend themselves against real-world cyber threats by changing human behavior at scale.

You will:

• Work in a truly strategic Customer Success role with real ownership and impact

• Partner with advanced global enterprise customers

• Be part of a category-defining company in human risk management

• Work alongside ambitious, high-performing, and supportive colleagues

• Grow your expertise at the intersection of customer strategy and cybersecurity

Location and salary range

• Location: Helsinki with flexible remote work options

• Monthly base salary: €5000–€5800 depending on experience plus an attractive bonus model

Our Recruitment Process

1. Interview with our Talent Acquisition (30min remote).

2. Interview with VP Customer Success (60min remote/in-person)

3. Assignment and Panel Interview (60min remote or on-site)

4. Reference checks

If you are looking for a role where you can operate as a true strategic advisor, work with complex enterprise customers, and have a direct impact on how organizations manage human risk, we would love to hear from you.

Hoxhunt in a Nutshell

Hoxhunt was founded in 2016 by four visionaries. Today we are a team of +200 amazing hoxhunters advancing one of the hottest scale-up companies in the human risk management category, with locations in Finland, Germany, the United States and the United Kingdom. Hoxhunt is one of the fastest growing software companies in Finland, premiering in the Deloitte Fast 50 rankings for three consecutive years.

Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training. We have been featured in CIO Magazine, Forbes, Inc., EU-Startups, and many more publications.

Be among the first to know about our open positions. Connect with us through our career site and join our Talent Community.